Last Updated: 5 July 2026
Welcome to VKAY. We value your privacy and are committed to protecting your personal information.
1. Information We Collect
To verify user accounts and provide our services, we may collect:
Full Name
Mobile Number
Email Address
Shop Name (if applicable)
Address
Government-issued ID Proof (for KYC)
Device-related information submitted for service requests
Payment and transaction details
2. Why We Collect Your Information
Your information is collected only for legitimate business purposes, including:
Customer identity verification (KYC)
Preventing fraud and unauthorized use
Processing service requests
Account security
Customer support
Maintaining service records
Complying with applicable legal requirements
3. KYC Data Protection
Your KYC documents are collected solely for identity verification.
VKAY does not sell, rent, or misuse your personal information or ID documents.
Your documents are stored securely and are accessible only to authorized personnel who require access to provide our services.
4. Third-Party Sharing
We do not share your personal information with any third party except:
When required by applicable law or a lawful government request.
When necessary to process a service you have requested through an authorized service provider.
5. Data Security
We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, alteration, or disclosure.
6. User Responsibilities
Users must provide accurate information and upload only their own valid documents or documents they are legally authorized to submit.
Providing false information may result in account suspension or termination.
7. Service Eligibility
Certain services, including wallet features, tool rentals, and verification-based services, may only be available after successful KYC verification.
8. Your Privacy Rights
You may contact us to:
Update your personal information.
Correct incorrect information.
Ask questions regarding your stored data.
Request account closure, subject to applicable legal and business record retention requirements.
9. Policy Updates
VKAY reserves the right to update this Privacy Policy at any time. The latest version will always be available on our official website.
10. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us through the official support details available on the VKAY website.
By creating an account or using VKAY services, you acknowledge that you have read and agree to this Privacy Policy.